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Ontarians with Disabilities Act

Lumber Liquidators Canada Inc. ("LLC") is committed to providing exceptional service to all of its customers including people with disabilities. To that end, LLC complies with the Accessibility Standards for Customer Service developed under the Accessibility for Ontarians with Disabilities Act. As part of that compliance, LLC has developed a plan outlining its processes and procedures for providing goods and services to customers with disabilities (the "Accessibility Plan"). Members of the public may request a copy of the Accessibility Plan or provide feedback on LLC's accessibility practices by calling LLC's toll-free confidential complaint management hotline at 1-800-799-3983 or writing a letter or email addressed to:

Sandy Whitehouse, SVP HR
3000 John Deere Road
Toano, VA 23168
swhitehouse@lumberliquidators.com

Or:

Andrew Grosse, Sales Director - Canada
470 Norfinch Drive
Toronto, ON M3N 147

LLC will respond to any correspondence within twenty-one (21) working days.