This an excerpt from our Bellawood intallation instructions.
OWNER/INSTALLER RESPONSIBILITIES - Install flooring in proper lighting
Exotic and domestic hardwoods are beautiful and unique products of nature characterized by distinctive variations in grain pattern and
color. These natural variations are not flaws; rather they make up the natural beauty and uniqueness of hardwood flooring and
should be expected. Our floors are manufactured in accordance with accepted industry standards which permit a defect tolerance not to exceed 5%, of a manufacturing or natural type.
When flooring is ordered, depending on layout or species, 8 - 12% extra material should be added to the actual square footage needed for board selection and cutting. During installation
any boards deemed unacceptable should be replaced using the extra material ordered. The use of putty, stains, filler sticks or touch up markers to correct defects in prefinished wood during installation is accepted as a normal procedure. Board width variances are considered normal for boards and all organic materials. To minimize board edge gapping, board widths greater than 1/16” should be selected out and used all together in the same row or placed in closets or near walls. The customer/installer assumes responsibility for final inspection of product quality. Carefully examine the flooring for color, finish and quality before installing. Use reasonable
selectivity and judgment, select out or cut off pieces with glaring defects. If more than 5% of the material is unusable contact your local store or call CUSTOMER CARE 800-366-4204 immediately. Before beginning the installation the installer must determine if job
site and subfloor conditions are acceptable. Installers must be up-to-date with installation procedures.
Answered on 3/2/2011 by customer care 2