Our wood floors are manufactured for maximum durability, easy maintenance and finished with a high quality aluminum oxide water base urethane UV cured finish. This step protects the wood and helps keep the flooring looking beautiful longer. While highly durable, the finish is NOT considered indestructible. However, by observing a few precautions like setting up a regular cleaning routine and simple maintenance program to protect the finish, you can expect years of performance and beauty from your wood floor. All wood floors can show signs of wear over time. There are many factors that can affect the amount of wear. These include the size and lifestyle of your family and product location.
The following cleaning principles are recommended for all of our products -Hardwood, Laminates, Corks, Bamboo and other Exotics. Outlined are examples of the reasonable and necessary maintenance to be performed; this is only intended to be a basic list;
• Immediately after installation, be certain that the flooring is completely cleaned and dry as described below. If you must protect the flooring from traffic, use only “craft” paper, brown, red or white, this will allow the flooring to “breathe”. Do not fully cover the flooring. NEVER lay plastic of any kind or any other non-porous material over the flooring as this can trap moisture, harm the flooring or fade the finish.
• Sweep or vacuum regularly, since built-up dirt, grit and sand can damage the surface of the wood. If using a vacuum, use a soft brush attachment -NOT A BEATER BAR ATTACHMENT. Be certain the wheels of the vacuum are clean and do not damage the finish. When using a broom be certain that bristles are soft. You can also use a dry mop.
• Because of the myriad of cleaning products available and methods of each application, Lumber Liquidators cannot endorse or oversee the use of any Brand Name of floor cleaner. We do recommend cleaning products safe for urethane finishes such as our Bellawood floor cleaner.
• The use of a changeable terry cloth type system to clean the floor is highly recommended; apply cleaning solution to the terry cloth not the floor.
• NEVER use oil soaps, liquid, or paste wax products or other household cleaners that contain lemon oil, Tung oil, silicone, or ammonia on pre-finished flooring. The use of these products will harm the long-term performance and appearance of your floor and may affect future re-coating. (Damages caused by non-recommended cleaning products are not covered by warranties). NOTE: This also includes the use of vinegar and water solutions as water can damage wood. Vinegar is an acidic element that can have an oxidizing, caustic effect on the finish.
• In an effort to clean hardwood floors, many have experimented with a variety of cleaners on the market and end up with a new problem. “How to remove the build-up of cleaning products revealing the original surface"? If this is the case with you, we recommend consulting with a professional cleaner local to your area because they can best see the details involved and make the most accurate recommendations. If you choose to remove the layers of build-up yourself, use cotton rags instead of a mop to control the amount of liquid used.
• NEVER wet-mop, damp-mop, swab or flood your floor with water or any other product. Moisture can seep into the seams causing edge-cupping damage. Urethane floors do not require wet mopping. Natural floors are water resistant, not water proof. Remove all spills promptly using a soft, slightly damp cloth
• STEAM CLEANERS OR WET-JET swiffer; Lumber Liquidators does not recommend "Water brooms" "Wet-Jet Swiffers or steamer type cleaners on laminates, corks or hardwood floors. Although steamers may work well cleaning OTHER types of hard surface flooring, the 130° to 240° heated steam vapor can ruin wood or urethane finish resulting in warped or cupped flooring. Water and wood do not mix well, especially steam. Use these products at your own risk.
• Do place protective mats at entry doors to keep dirt, grit, sand and moisture from being track in from the outside.
• Do use area rugs in heavily traveled areas and pivot points (e.g., stair landings, room entries, etc.), especially if you have a large family or indoor pets.
• When using area rugs, use a rug pad with a felt, plant or PVC based backing. DO NOT use area rugs with a petroleum based rubber backing (typically black) as this can cause permanent chemical staining/etching of the floor finish.
• Take reasonable precautions; use a dolly and protective sheets of plywood when moving heavy objects such as furniture and appliances.
• Place protective pads beneath furniture legs and feet to reduce scratches and dents. Check and replace wore pads regularly.
• Keep pet’s nails trimmed, and paws clean and free of dirt, gravel, grease, oil, and stains.
• Scratches, dents and cupping are site related, not considered a manufactured defect.
Answered on 9/24/2013 by cc-3