Measurement and Quantity: Flooring is sold by box/bundle. No partial or fractional boxes/bundles. Buyer will be charged for the actual footage shipped. Buyer/installer is responsible for all measurement quantities. Lumber Liquidators is not responsible or liable for measurement errors.
Delivery and Lead Times: Deliveries are standard curbside deliveries unless special requests and arrangements are discussed and approved prior to shipping. Freight driver can hand boxes/bundles from the truck, however customers are required to have their own assistance off-loading and getting materials into the home. Deliveries are completed by common carriers, please advise your sales representative of any special driveway conditions such as narrow streets/entrance, steep drive ways, gated community, etc., prior to shipping. All delivery dates are estimates. Lumber Liquidators cannot guarantee specific timetables and recommends that Buyer not schedule installation until product is received by Buyer. Claims for shortages or damages must be made upon receipt of product.
Installation: Buyer/installer is responsible for final inspection as to grade, color, finish, defects and other quality issues. Do not install defective product. Use constitutes acceptance. Buyer should retain mill code information on boxes. Always store product in climate controlled conditions. Installation must be performed in accordance with instructions and National Wood Flooring Association guidelines. Per instructions, flooring must fully acclimate in installation area (approximately 3-14 days). Buyer/installer is solely responsible for checking moisture levels in both product and subfloor prior to installing. Lumber Liquidators recommends using a licensed, professional wood flooring installer. Although Lumber Liquidators may recommend products, Buyer/installer is ultimately responsible for ensuring that products are appropriate for and compatible with jobsite conditions. Lumber Liquidators is not responsible or liable for damages resulting from errors, misuse or negligence by Buyer/installer. Lumber Liquidators does not perform installations of flooring and disclaims any and all liability for installation.
Returns/Exchanges: Exchanges are permitted within 30 days of receipt of product without a restocking fee. Requests for returns must be made within 30 days of receipt of product. Approved returns are subject to a 20% restocking fee with the exception of moldings, trim, and tools. Returns or exchanges are not permitted on (a) opened boxes or special orders unless product is defective, (b) close-outs, odd lots, final sales, special deals, or clearance items for any reason, or (c) tools without original receipt. Product must be in its original condition and have been properly stored. Installed product is considered accepted by Buyer and may not be exchanged or returned for any reason. Shipping and delivery charges are non-refundable. Shipping costs relating to a return or exchange are the sole responsibility of Buyer.
Subject to the terms above, defective product may be exchanged, prior to installation, within 90 days of receipt. Returned checks are subject to $30 fee. For refunds, cash or check purchases will be refunded by check within 3-5 weeks; credit or debit card purchases will be credited back to the card used for the purchase; store credit or gift card purchases will be issued a gift card..
Warranty: Only for products sold with a manufacturer?s warranty. ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE DISCLAIMED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT SUCH WARRANTIES CANNOT BE VALIDLY DISCLAIMED UNDER APPLICABLE LAW. Lumber Liquidators may, in its discretion, fully and completely resolve a claim for a manufacturer?s defect by providing replacement product. Except to the extent specifically prohibited by law, Lumber Liquidators shall not be responsible or liable, and Buyer waives any claim, for indirect, incidental or consequential damages arising from or relating to Lumber Liquidators? sale of any products. Under no circumstances shall any liability of Lumber Liquidators arising out of or relating to this transaction exceed the total cost of the products included in this invoice and paid for by Buyer.
Assumption and Waiver of Liability: Notwithstanding any actions, assistance or advice provided by Lumber Liquidators, including but not limited to loading a vehicle by hand, forklift, or other mechanical device, Buyer is solely responsible for loading and securing product in/on the vehicle, safe transport and unloading of product at end destination. Lumber Liquidators, when staffing allows, may, but is not obligated to, assist with loading. Buyer acknowledges that loading, unloading and transporting product may result in damage to the vehicle such as dents, scratches, bent tail gates, broken windows or lights, suspension damage, ripped bed liners, etc. Buyer is solely responsible for ensuring vehicle capacity is not exceeded and load is properly distributed and secured to prevent movement using proper load restraints.
Buyer releases, waives, and discharges Lumber Liquidators and its employees for any loss, damage, cost, expense and/or claim and shall indemnify, save and hold harmless same from any loss, injury, damage, cost, expense and/or claim relating to or arising out of loading, securing into or on the vehicle, transport and unloading of product.
Warning: Products are heavy, awkward, and can exceed vehicle?s load capacity. Buyer should use safe lifting techniques and minimum of two able-bodied people. Improper loading, unloading and transporting of products can result in serious injury, vehicle damage, impaired visibility or interference with driving, decreased or loss of vehicle stability and/or product falling from vehicle.
Personal Information: Providing personal information is voluntary and not a condition of sale but no warranty, return or exchange is permitted unless Buyer furnishes his/her name, address and telephone number. Buyer information is entered into Lumber Liquidators? contact list. Buyer may opt out of the list by contacting Lumber Liquidators by telephone or email.
For written copies of product warranties, installation instructions, removal from contact list or additional information regarding your purchase, installation or Lumber Liquidators? products, visit the website at www.lumberliquidators.com or contact the Customer Care Department at (800) 366-4204. For other comments or questions, e-mail the "Office of the Chairman" at firstname.lastname@example.org.