Your life is lived on our floors.
And we take that to heart.

For more than two decades, we have been committed to providing millions of customers with quality flooring that is sustainable, affordable, and beautiful. That’s why we’ve become the market leader. We take pride in our products, we are proud to use them in our own homes, and we are proud to sell them to you.

But here’s what else you need to know: We’re equally focused on meeting the highest standards of safety, like no other flooring company in this country. From hardwood to laminates, we’re investing more than ever to ensure we meet or exceed industry standards and set new benchmarks for product manufacturing, safety and quality assurance. We are committed to being a responsible corporate citizen, by operating in a sustainable way, protecting the environment, and contributing to our communities. We work hard to make sure all of our products meet these high standards.

As part of our efforts, we recognize the need to continuously raise the bar and improve our operations. Working with third-party subject matter experts, as well as state and federal government agencies, we continue to enhance our internal processes to better reflect our values and the expectations of our stakeholders.

As America’s long-trusted name in hardwood flooring we won’t rest until we’ve done everything possible to meet your highest expectations. You’ve trusted our value—and we value your trust.

Learn more below.

What We've Done

In 2015, Lumber Liquidators began to systematically enhance our compliance program and sustainability practices everywhere we do business. This started with the hiring of Jill Witter, a skilled and experienced senior executive, as our company’s Chief Compliance Officer (CCO). Jill reports directly to our CEO, John Presley, and has led a team of professionals through an intensive evaluation of our policies, our processes and our supply chain. This evaluation process included:

  • Reorganizing our company to better align our processes with our commitment to quality and safety;
  • Installing a new risk assessment and evaluation process of every Lumber Liquidators supplier in every location from which we source;
  • Terminating our relationship with suppliers who didn’t meet our standards; and
  • Adopting a detailed code of business conduct that, among many other requirements, mandates that each Lumber Liquidators employee be accountable for compliance in his or her area of responsibility.

These initiatives provide the foundation for our rigorous and newly-redesigned compliance program. This program includes product testing, onsite supplier audits, and supplier risk assessments which help us to better identify suppliers who are aligned with our values and principles, even before we initiate business with them.

Frequently Asked Questions

Read the full FAQ

Did the Consumer Product Safety Commission (CPSC) just announce a mandatory product recall of Lumber Liquidators’ laminate flooring?

No. The CPSC did not announce a mandatory product recall.

Lumber Liquidators and the CPSC agreed to a “recall to test”, which is the term the CPSC uses to describe a testing program. In this case, Lumber Liquidators agreed to continue the in-home air quality testing program we began in May 2015 for consumers who purchased our Chinese-made laminate flooring between February 2012 and May 2015.

Click here to view the CPSC’s Frequently Asked Questions about our agreement.

Through our testing program, we have tested over 1,300 floor samples, without one testing above the CPSC’s remediation guidelines.

If you have our Chinese-made laminate floors in your homes and would like to order your free test kit, you can do so here.

I’m glad to hear that Lumber Liquidators’ “Recall to Test” program does not require anyone to remove or replace their laminate flooring. Still how do I know that your products are safe?

First and foremost, we believe that every product Lumber Liquidators currently sells is safe and meets all safety and regulatory standards. In 2015, questions were raised about a small number of our products, specifically certain laminate flooring products sourced from China. Since then, however, no government agency has declared that the flooring in question needs to be removed or returned. In fact, we have worked with over 17,000 consumers to test formaldehyde levels in their homes, and have tested over 1,300 planks of our customers’ flooring. None of those tests have found formaldehyde emission rates above the CPSC guideline.

No government agency has raised questions about the safety of any of our other products, including bamboo, hardwood, tile, vinyl, engineered flooring, or laminates sourced from other countries.

Are the products I read about in the news still in the marketplace?

No, they aren’t. We voluntarily stopped selling Chinese-sourced laminate products in May 2015, and it has all been removed from our inventory.

What should I do if I have Chinese-sourced laminate flooring from Lumber Liquidators that I’d like to have tested?

Lumber Liquidators has voluntarily implemented a customer in-home air testing program to ensure that customers who purchased laminate flooring prior to May 2015 are confident in the laminate flooring they purchased. If you installed laminate flooring from Lumber Liquidators prior to May 7, 2015, please visit https://www.lumberliquidators.com/ll/testkit to check if your laminate flooring qualifies for a free indoor air quality test kit. If you have other concerns regarding the laminate flooring you purchased from Lumber Liquidators prior to May 7, 2015, please contact our Customer Care team through our online form at http://www.lumberliquidators.com/ll/contact-us/request.

Have any government agencies ordered that Chinese-sourced laminate flooring be replaced?

No, no government agency has recommended that consumers replace their Lumber Liquidators laminate flooring. The CDC, in particular, encouraged people who are concerned about their floors to take common sense steps such as opening windows in their home, recommendations that we support. If you’d like to learn more about the CDC’s recommendations, you can see their fact sheet here.

Are there safety concerns about any of Lumber Liquidators’ other products?

No government agency has raised questions about the safety of any of Lumber Liquidators’ other flooring products, including bamboo, hardwood, tile, vinyl, or engineered flooring. We have also ceased purchasing laminate products from China. We are confident that our products are safe and comply with all applicable quality and environmental standards.

What are you doing to ensure that going forward this won’t happen again?

From hardwood to laminates, we’re investing more than ever to ensure the safety and quality of all of our products. As America’s long-trusted name in hardwood flooring we won’t rest until we’ve done everything possible to meet your highest expectations.

Compliance

Lumber Liquidators has implemented a robust compliance program to ensure that all its products meet or exceed relevant governmental standards. This compliance program includes:

  • Risk-based assessments of every supplier and product purchased, including in-person audits at every supplier’s place of business conducted by a member of the Lumber Liquidators team or a third-party auditor with specialized industry expertise.
  • Vendor validation and evaluation to determine whether each vendor is capable of meeting Lumber Liquidator’s standards. These procedures include: a risk assessment as described above; a sample purchase order-level evaluation; an in-person audit by an employee, or third-party auditor with specialized industry experience.
  • Purchase order review to ensure that Lumber Liquidators can establish an unbroken and verified chain of custody from the company back to the product’s source at the forest level.
    A Purchase Order review catalogs all documentation showing the harvest location, harvest legality, and chain of custody for timber used to fulfill each purchase order. Among other requirements, the company reviews relative market and offer prices and determines whether the documentation has been previously used and is internally consistent. Where necessary, we insure that appropriate language skills are available to assess submitted documentation. Finally, the reviewer documents the decision whether, in consideration of above factors and risks, the product reasonably appears to be legally sourced and will include the basis for the decision.
  • Auditing and monitoring, using internal and/or third-party resources, includes field and desk audits to verify that company requirements are being met, identification of necessary corrective action, and on-site visits ensuring that ongoing monitoring is incorporated into the company’s activities.

Sustainability

In addition to strengthening our compliance policies, Lumber Liquidators is working to become more sustainable. We seek to minimize our impact on the environment and find new ways to leave a positive, lasting legacy on the communities in which we operate and on our customers.

Our new company Code of Conduct focuses on the objects on the right.

  • Avoid waste and protect the long-term health of forests, farms and plantations
  • Commit to responsible harvesting to ensure stable and long-term supply of our products
  • Take responsibility for the well-being of our environment, communities and wildlife
  • Leverage our global scale to positively influence our supply chain to prioritize compliance and sustainability

Lay it Forward

At Lumber Liquidators, we are committed to making a lasting difference in the communities in which we operate.

We call our community support program “Lay It Forward” and, since 2007, Lumber Liquidators has donated more than 300,000 square feet of flooring to nonprofit organizations, schools, arts facilities, community groups, and more.

Whether it’s the responsible harvesting of hardwoods throughout the world, donating time or money to local charitable organizations, or creating jobs in communities around the country and around the world, we are contributing to a better future.

Learn more about Lumber Liquidators “Lay it forward”