Letter from the CEO

To our valued customers:

Your life is lived on our floors and we take that to heart. For more than two decades, we have been committed to providing customers with quality flooring that is sustainable, affordable, and beautiful. That’s why we’ve become a market leader.

But here’s what else you need to know: We’re equally focused on earning your trust. From hardwood and bamboo to laminate, vinyl, and wood-look tile, we’re investing more than ever to ensure the products we offer will exceed your expectations and meet the high standards we set for ourselves. We will continue to be a responsible corporate citizen and conduct business in an ethical and sustainable manner.

Our commitment to you is that we won’t stop now. We will continue to seek ways to improve the way we do business and to enhance the value we bring to you, our employees, our vendor partners, and all of our stakeholders.

I appreciate the responsibility I have for Lumber Liquidator’s reputation as one of America’s trusted names in flooring and can promise that we won’t stop until our customers are fully-satisfied. You’ve trusted our value—and we value your trust.

Sincerely,

Dennis R. Knowles

Chief Executive Officer

What We're Doing

Lumber Liquidators is investing more than ever to ensure the products we offer will exceed your expectations and the high standards we set for ourselves. In support of healthier home environments, all of our vinyl floors are made with materials that are considered safe enough to be used in children’s toys and all of our wood flooring is made to the most rigorous applicable emission standards.

We’ve also partnered with Underwriter’s Laboratories and SCS Global Services to meet stringent GREENGUARD Gold and FloorScore certification standards for indoor air quality. When you shop with us, you can have peace of mind knowing these floors have met some of the world’s most demanding third-party standards for low chemical emissions — and that means healthier indoor spaces for you.

In addition, all products that carry the GREENGUARD or FloorScore certification are eligible for various sustainable building credits, including Leadership in Energy and Environmental Design (LEED) and the WELL Building Standard. Learn more about GREENGUARD Gold by clicking here.

Frequently Asked Questions

Compliance and Sustainability

Lumber Liquidators is committed to being a good corporate citizen and conducting business in an ethical and sustainable manner. Providing safe and compliant products that have been responsibly sourced are two principles that go to the heart of that commitment. Not only do we comply with the laws and regulations that apply to our business, but we seek to minimize our impact on the environment and find new ways to leave a positive, lasting legacy on the communities in which we operate.

Our Code of Conduct focuses on the following:

  • Doing the Right Thing
  • Working in partnership with one another, our customers, and our vendor-supplier partners
  • Sourcing our products and services in a lawful and responsible manner
  • Providing safe, high quality products for our customers in a sustainable manner

Sustainability

Lay it Forward

At Lumber Liquidators, we’re committed to making a lasting difference in the communities in which we operate.

We call our community support program “Lay It Forward” and, since 2007, Lumber Liquidators has donated more than 300,000 square feet of flooring to nonprofit organizations, schools, arts facilities, community groups, and more.

Whether it’s the responsible harvesting of hardwoods throughout the world, donating time or money to local charitable organizations, or creating jobs in communities around the country and around the world, we are contributing to a better future.

Learn more about Lumber Liquidators’ “Lay it Forward” program.