Letter to Lumber Liquidators Customers

To our valued customers:

Lumber Liquidators is closely monitoring communications from local, state and national agencies regarding the coronavirus (COVID-19) situation, and we are planning accordingly. The health and well-being of our customers, employees, and communities is our top priority.

At this time, most of our stores are open and we continue to service and support our customers at many of our retail locations. We are committed to serving our customers, while at the same time following the guidance from public health organizations, governments and medical experts. We will continue to evaluate the situation at the local and national level, and we will manage on a day-to-day basis.

We are also taking precautions with all of our employees based on recommendations made by the CDC and Dept. of Health, including the following:
” Frequent washing of hands and avoiding the unnecessary touching of their faces

” Avoiding any skin-to-skin contact with customers and colleagues (i.e. handshakes)

” Increasing overall cleaning and disinfecting practices within stores

” If an employee appears to be suffering from flu-like symptoms, we are requesting that they promptly seek medical attention and to remain at home until they are free of symptoms

If you plan to visit one of our stores, please know that the hours of operation may have temporarily changed. Please check here to check if a store is open and if so, you can find the current hours of operation for the Lumber Liquidators store closest to you.

If visiting a retail store isn’t of interest at this time, we completely understand. If you plan to continue your home project and need support, we have a wide variety of resources available to meet your needs, including our online product resources Floor Finder and Floor Visualizer, our online chat services that enable you to engage with a flooring specialist, and our online sample ordering, to help you take your project to the next step. Our customer care center is also always available and our delivery services can get you products directly to your home or jobsite. Please call 1-800-366-4204 or visit www.LumberLiquidators.com.

I personally want to thank all our customers on behalf of our company. We appreciate that these are challenging times and are committed to a safe shopping experience.

Charles Tyson
Interim President

To our Network of Pros,

We want to thank you for your continued business relationship with Lumber Liquidators as we each grow in 2020. As the success of our mutual businesses is extremely important to each of us, we would like to provide you with an update on the C19 Coronavirus effects in the flooring community.

We are carefully watching the situation as well as monitoring our business’ supply chain capabilities to ensure your project material needs are met. We have a broad selection of flooring sourced across the globe and are confident in our availability of inventory to support you future flooring needs. We are proud to have you as a customer, and we look forward to meeting your project needs through this challenging time period.

As always, safety and well-being is a top priority for Lumber Liquidators. Lumber Liquidators is following the recommendations that the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) are publishing/posting. We are actively monitoring the situation and we encourage you to do the same. We hope that everyone remains safe during this time.

Please call, email, or visit your local Lumber Liquidators store with any questions as we place a premium on the relationship we have with you.

Sincerely,
Your LL Pro Team