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Customer Care

Lumber Liquidators is the nation's largest retailer of hardwood flooring with a staff of trained professionals ready to answer any questions you have regarding our products or services. Our Customer Care site provides useful links to the some of the most comprehensive flooring information available, or feel free to call on us for assistance. Either way we're here to help!

Flooring 101
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Need Answers? Ask Bob
Ask Bob and his team about your flooring and installation needs.
Frequently Asked Questions (FAQs)
Find answers to commonly asked questions.  Its fast and easy.
Installation & Product Warranties
Installation instructions, useful tips, and product warranty information.
Purchase Order Terms
Review terms and conditions for purchase orders.
Shipping & Returns
Review policies on shipping and returns.
Contact Customer Care
Speak with a Customer Care Representative for assistance.
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