COVID-19 UPDATES

Operations and Resources

Store Updates

To better serve our customers, LL Flooring stores have increased their operating hours, from previously reduced hours . Click here to find your local LL Flooring store and view their hours of operation.

Free pickup is available at your LL Flooring store, or we can arrange delivery for all your project needs, right to your home (where available) with our expanded delivery options.

In addition, based upon the changing landscape we have suspended returns temporarily, but have also extended returns and exchanges to 90 days. See our updated policy here.

Notice: For the Safety of our Customers and Associates- Please understand customer and associate safety is our top priority at LL Flooring. In accordance with CDC guidelines, we require face masks in all of our stores. If you forget to bring a mask, don't worry - we can supply one to you free of charge. Or, you can try an online virtual visit. We understand you may have questions regarding our COVID-19 Safety policies. Please feel free to contact us at COVID@lumberliquidators.com or (804) 420-9885 with questions.

Online resources available 24/7

Find inspiration in our new Spring Catalog, or use our Floor Finder tool to recommend flooring options for your space. When you've found the right one, you can order a free sample to be shipped to you or use our online visualizer, Picture It! to see that new floor in your space in seconds. Can't make it to your local LL Flooring store, use our Virtual Shopping tool to schedule an online video chat with a flooring expert in one of our stores.

Professional Installation

Safety is a top concern for LL Flooring, as is ensuring you have a seamless and stress-free experience with any installation service. We contract with a network of professional independent contractors to provide top quality installation services.

Each contractor commits to follow all laws and regulations. LL carefully selects each contractor, so your family can feel confident in the work and safe throughout the process of installing your new hard surface floor. Each contractor is committed to follow state, county, and local government restrictions issued to reduce the spread of COVID-19, including the use of gloves, masks and other appropriate protective gear.

We look forward to helping you safely realize your vision.

Here For You

For expert advice and guidance from our team, call 800-366-4204 or chat online 7am - 11pm EST.

To our Customers:

LL Flooring is closely monitoring communications from local, state and national agencies regarding the coronavirus (COVID-19) situation, and we are planning accordingly. The health and well-being of our customers, employees, and communities is our top priority.

At this time, most of our stores are open and we continue to service and support our customers at many of our retail locations. We are committed to serving our customers, while at the same time following the guidance from public health organizations, governments and medical experts. We will continue to evaluate the situation at the local and national level, and we will manage on a day-to-day basis.

We are also taking precautions with all of our employees based on recommendations made by the CDC and Dept. of Health, including the following:

  • Face masks are required in all LL Flooring stores
  • Avoiding any skin-to-skin contact with customers and colleagues (i.e. handshakes)
  • Increasing overall cleaning and disinfecting practices within stores
  • If an employee appears to be suffering from flu-like symptoms, we are requesting that they promptly seek
  • Medical attention and to remain at home until they are free of symptoms

If you plan to visit one of our stores, please know that the hours of operation may have temporarily changed. Please check here to verify if a store is open and if so, you can find the current hours of operation for the LL Flooring store closest to you.

If visiting a retail store isn't of interest at this time, we completely understand. If you plan to continue your home project and need support, we have a wide variety of resources available to meet your needs, including our online product resources Floor Finder and Floor Visualizer, our online chat services that enable you to engage with a flooring specialist, and our online sample ordering, to help you take your project to the next step. Our customer care center is also always available and our delivery services can get you products directly to your home or jobsite. Please call 1-800-366-4204 or visit www.LumberLiquidators.com.

I personally want to thank all our customers on behalf of our company. We appreciate that these are challenging times and are committed to a safe shopping experience.

Charles Tyson
President & CEO

To our Network of Pros:

We want to thank you for your continued business relationship with LL Flooring as we each grow in 2020. As the success of our mutual businesses is extremely important to each of us, we would like to provide you with an update on the COVID-19 effects in the flooring community.

We are carefully watching the situation as well as monitoring our business' supply chain capabilities to ensure your project material needs are met. We have a broad selection of flooring sourced across the globe and are confident in our availability of inventory to support you future flooring needs. We are proud to have you as a customer, and we look forward to meeting your project needs through this challenging time period.

As always, safety and well-being is a top priority for LL Flooring. LL Flooring is following the recommendations that the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) are publishing/posting. We are actively monitoring the situation and we encourage you to do the same. We hope that everyone remains safe during this time.

Please call, email, or visit your local LL Flooring store with any questions as we place a premium on the relationship we have with you.

Sincerely,
Your LL Pro Team