WHAT INFORMATION DOES LUMBER LIQUIDATORS COLLECT AND HOW IS THE INFORMATION USED?
What information we collect. We collect personal information such as your contact information (name, e-mail address), billing/shipping information (credit card number, shipping address), or your personal preferences (product wish-lists, hobbies, likes and dislikes relating to the products we may sell). When submitting personal information on an online form, we will identify which fields are required in order to fulfill your request. Additionally, our Web server automatically collects click-stream information such as the address (or "URL") of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site.
When we collect information. While shopping or taking advantage of services available at Lumber Liquidators retail stores, businesses or visiting our Web sites, we may ask that you provide certain information about yourself. For example, we request personal information when you set up an account online, purchase products or services, schedule delivery or installation, join a frequent buyer program, participate in a sweepstakes, promotion or survey, contact Lumber Liquidators with a question or concern, apply for employment with Lumber Liquidators, or participate in other activities. In addition, when using our Web sites, our servers may collect click-stream information as described above. Lumber Liquidators may also use third party providers of customer information to improve the accuracy of our customer database, to increase our understanding of our customers or to identify potential customers.
How the information is used. We use the information you provide in order to 1) fulfill requests for products, services or information, 2) administer shopping or reward club accounts, 3) provide customer services, 4) administer sweepstakes or promotions, 5) offer new products and services, 6) measure and improve the effectiveness of our Web sites, our marketing endeavors or our services and offers, 7) tailor our online or in-store offerings to your preferences, 8) administer surveys, 9) send marketing communications or 10) other business purposes.
Cookies and other Technologies
Our Web server automatically collects the address of the Web site that you came from before visiting our site, which browser you used to view our site and any search terms you have entered on our site.
Our Web site may also use other technologies to track which pages on our Web sites our visitors view. This non-identifiable click-stream data helps us understand how visitors use our Web site.
Third Party Service Providers
Our Web sites may use third party service providers to serve ads, send e-mails and analyze Web site traffic on our behalf. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to this and other Web sites so that we can provide advertisements about goods and services of interest to you. For this purpose, we may also provide these third party service providers anonymous information about your site navigation and purchases.
DOES LUMBER LIQUIDATORS SHARE THE INFORMATION I'VE PROVIDED?
Lumber Liquidators may need to share personal information with third parties in limited circumstances. For example, we may release personal information to third parties to perform services on our behalf such as; fulfilling our customer's orders, sending Lumber Liquidators marketing communications from Lumber Liquidators, delivering packages, scheduling and performing installation, servicing products, fulfilling subscription services, conducting research or surveys, sending regular mail and e-mail on behalf of Lumber Liquidators, or processing credit card payments. Lumber Liquidators does not sell or rent customer information to third parties.
The Lumber Liquidators Companies are affiliated entities and wholly owned subsidiaries of Lumber Liquidators Co., Inc. As such, any information you may provide to us either online or offline may be combined or shared between current or future Lumber Liquidators entities and subsidiaries.
From time to time, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event.
DO I HAVE CHOICES REGARDING HOW MY INFORMATION IS USED?
If your information is currently being used to send you marketing communications, you can opt-out at any time. All marketing e-mail and direct mail communications from Lumber Liquidators, such as hot deals or special offers, tell you how to stop receiving them.
To opt-out of receiving marketing communications from Lumber Liquidators:
1. Follow directions on a marketing e-mail or direct mail communication from us.
2. Call 1-800-FLOORING
3. Send an e-mail with your current contact information to PrivacyManager@lumberliquidators.com
4. Send a request with your current contact information to:
Attn: Privacy Manager
3000 John Deere Rd.
Toano, VA 23168
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communications you wish to stop receiving. This will ensure we identify you correctly in our systems and accurately process your opt-out request.
Lumber Liquidators will take the appropriate steps to implement your request to opt-out. Please note that due to production and mailing timelines, it may take up to 10 business days for e-mails and up to six weeks for direct mail to make the requested change. Until that change takes effect, you may still receive marketing communications from us.
Also, please note that you may still receive business-related communications such as order confirmations, product recall information or other administrative communications.
HOW CAN I UPDATE OR CHANGE MY INFORMATION?
Lumber Liquidators wants your information and preferences to be accurate and complete. We provide several different methods for you to update or change the information you give us.
To update or change your information:
1. If you've created an account on LumberLiquidators.com, you can update your information after logging into your account.
2. Send a request to CustomerCare@LumberLiquidators.com.
3. Send a request to:
Lumber Liquidators, Attn: Customer Care
3000 John Deere Rd.
Toano, VA 23168
4. Call 1-800-FLOORING
HOW DOES LUMBER LIQUIDATORS SECURE MY PERSONAL INFORMATION?
Whether you are shopping online or at a Lumber Liquidators retail store, we have security measures in place to protect against the loss, misuse, unauthorized access and alteration of the information under our control.
Safe Shopping Policy
Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. The Lumber Liquidators Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. In-store Web stations operate over a private, secure network.
Choosing a Personal Password
When you create an online account on the Lumber Liquidators Web site, you need to select a personal password that you will remember. It must be at least 6 characters. To maximize your level of protection, you should choose a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your passwords or any account information.
Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Lumber Liquidators cannot ensure or warrant the security of any information you transmit to us by e-mail and you do so at your own risk.