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Exchange Policy



What is your exchange policy?

Returns/Exchanges

Returns and exchanges are subject to approval and must be made within 30 days of product receipt. Returns or exchanges are not permitted on (a) opened boxes or special orders unless product is defective, (b) close-outs, odd lots, final sales, special deals, or clearance items for any reason, or (c) tools without original receipt. Product must be in original condition and have been properly stored. Installed product is considered accepted by Buyer and may not be exchanged or returned for any reason. Shipping and delivery charges are non-refundable. Shipping costs relating to a return or exchange are the sole responsibility of Buyer.

Payment and Refunds:

Lumber Liquidators accepts cash, checks, debit cards and credit cards. A $30 fee may be assessed for returned checks. For returns, purchases made by cash or check will be refunded by check within 5-10 business days and purchases by credit or debit card will be credited back to the credit or debit card used for the purchase. Down payment or deposits are due and payable at the time of order.