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Common Dents and Scratches



I love my new floor but now my floor is denting and scratching, you must have defective wood!

Thank you for choosing our products.

Yes, the quality of our products is outstanding.

The Bellawood brand carries a 100 yr finish wear warranty and the Builder's Pride a 50 yr finish wear warranty.

The hardness rating for Maple is listed as 1450 while the rating for White Oak is 1360 as rated by the (USDAFS) U.S. Dept. Of Agriculture and Forestry Service and the (NWFA) National Wood Flooring Association. Of course, the hardness of wood reflects its durability and the ratings are established using the Janka hardness test. This testing represents the resistance of wood to dents or marring. Northern Red Oak is the species all others are compared with and if the number is higher, this denotes a harder wood. These values are set to provide consumers a relative standard as to durability and a workability comparison between species. Therefore, the hardness ratings on a particular species should be viewed as merely a helpful guide for selecting dense products with natural variations to be expected even within a species or when comparing a new floor with an existing floor of the same species.

As a tree grows various environmental factors such as moisture and heat as well as location all play a role in its growth and hardness. For example; trees grown on hills or are blown about by winds tend to develop stronger or denser cell structure within that individual tree, just as one person may exercise their muscles more than another. In addition, boards produced from the center heartwood will be substantially denser than those from the outer sapwood from the same tree. As can be seen, trees are products of nature not grown in a laboratory-controlled environment where hardness or shade development can be adjusted or regulated.

In addition, with the exception of the finish applications, the manufacturing process for preparing hardwood floors are generally the same for most all wood floor manufactures; After harvesting the wood it is kiln-dried to an ideal moisture content of 6-9 %, then the milling of the tongue and groove begins, next the finishes can be applied. Some oily exotic species like Walnut, Teaks and Blood Wood may have an additional primer or isolator coat applied before the finish coats. Once the finished flooring leaves our control it is our desire that the flooring provides years of good service and receives the best customer/installer installation and maintenance.

Interestingly, because of cell structure, all wood products can scratch and dent. Scratches and denting of installed flooring is considered "site or installation related" beyond a manufacture's ability to control and is therefore not covered by any manufacturer's warranty. It should be noted that there is no relationship between species hardness and the finish scratching. Although top finishes are scratch resistant, no claim is made of our finishes as being "scratch proof". In reality, urethane finishes are applied as a functional safety mechanism designed to take limited surface abuse thereby protecting your investment ? The wood underneath.

Sincerely, 

Technical and Installation