Underlayment Limited Warranty
Eco Silent Sound HD, QuietWalk, Insulayment, Tranquility, Nirvana Plus, and Dream Home Foam underlayment limited warranty
WHO'S COVERED: As the original purchaser of these Underlayment products, you are covered by this warranty. This warranty is not transferable.
LENGTH OF COVERAGE: This limited warranty is valid Irom the date of purchase of the underlayment up to the number of years indicated for such product on your invoice.
WHAT'S COVERED: Your underlayment is warranted to be a tree from defects in manufacturing, materials and workmanship Your Underpayment will conform to the published product specifications. Your underlayment will not negatively affect the locking system of the installed floor when used as intended and installed according to published installation instructions.
Some underlayments may have moisture barrier properties. If so, it is warranted to protect against moisture from the subfloor up to the levels set forth in the manufacturer's instructions.
This limited warranty will be effective only if the underlayment is installed and maintained in full compliance with the underlayment manufacturer's instructions and the instructions for the flooring installed in connection with the underlayment.
WHAT'S NOT COVERED:
Moisture and Other Site Conditions: Damages caused by floods, topical moisture, and excessive subfloor moisture, as well as damages caused by foundation settling foundation cracks, expands on points, heavy rolling loads, and improper storage are not warrantable. In addition. moisture intrusions from concrete hydrostatic pressure, flooding., or plumbing leaks, along with high levels of alkalinity, can affect flooring and subflooring over time and moisture can be tapped below the flooring and/or underlayment and create mildew or mold. Damage from such conditions, in card ng to the floor and subfloor, is not covered under this warranty.
Floor Noise: Compression in the underlayment may create minor floor noise. This is normal and not a product defect.
Improper Installation: Damages arising from or related to improper installation or installations that are not in compliance with the manufacturer's installation instructions (available at wv.w. Iumbertiqijdatars.com) are not covered. Ir the event of a discrepancy between the installation instructions for the underlayment and title installation instructions for the flooring, the underlayment instructions will prevail. Underlayment used in a way that it was not intended to be used is not subject to warranty coverage
HOWTO MAINTAIN YDUR WARRANTY: Prior to installing the underlayment you or the installer must determine that the job-site environment and the sub-surfaces meet or exceed applicable industry and product standards. If quality issues are suspected before or curing installation, immediately contact the store where your floor was purchased or call us at 1-800-366-4204. Any defects in manufacturing must be returned within 80 days of purchase.
WHAT WE WILL DO: If any рortion of your underlayment should fail with respect to this warranty, we will provide a store credit for the purchase price paid for tire defective portion of the underpayment (excluding any installation costs and labor). In the event of damage to the flooring as a result of a moisture barrier failure, we will provide a store credit for damaged portion of the flooring only (excluding any installation costs labor). A store credit is tired sole remedy under this warranty and can be used for store product purchases only. There is no guarantee that the same or a similar product will be available at tire time a store credit is issued.
We reserve the right to investigate, assess and validate reported claims by. among other things, requesting samples from you for technical analysis and performing an inspection of the flooring, underlayment, and installation location.
UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES. FURTHER, UNDER NO CIRCUMSTANCES, WILL OUR LABILITY ARISING OUT OF OR RELATING TO THE PURCHASE OF YOUR UNDERLAYMENT EXCEED THE TOTAL SUM PAID BY YOU FOR THE UNDERLAYMENT AT ISSUE. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
HOW TO FILE A WARRANTY CLAIM: To file a warranty claim, visit the store where you purchased the product, call us at 1-800-366-4204, or email via the "contact us" link at www.lumberliquidators.com. Claims must be submitted within ninety (90) days of the date that the problem is first discovered.
YOUR RIGHTS: The terms above represent the sole and exclusive warranty with regard to your underlayment. WE DISCLAIM ALL OTHER WARRANTIES, EXCEPT TO "HE EXTENT THAT ANY SUCH WARRANTIES CANNOT BE VALIDLY DISCLAIMED UNDER APPLICABLE LAW.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State or Province to Province. We maintain tire exclusive right to alter the obligations and limitations of this warranty.
This Underlayment Warranty is provided by Lumber Liquidators, Inc., 3000 John Deere Road, Toano, Virginia 23168.